🤕Support & Troubleshooting

1. Ticket System (For Deep‑Dive Diagnostics)

For knottier issues—think transaction disputes, PnL discrepancies, or wallet export hiccups—submit a Support Ticket. Each ticket receives a unique on‑chain reference hash so you can audit our response times publicly.

2. Status Page & Incident Log

We maintain a crystalline status.starry.so page with real‑time uptime metrics for:

• Privy auth endpoints

• Jupiter routing nodes

• PnL oracle engine

• Solana RPC clusters If latency creeps or an outage looms, you’ll see flashing banners + live commentary from our SRE team.

3. Feedback Loop

Smash the “Suggest Feature” button to launch a type‑form that injects your idea straight into our public roadmap Kanban. The community up‑votes weekly; top‑ranked ideas graduate into the dev sprints.